Terms and Conditions

HOUSE RULES

Please arrive 5 minutes before the class starts. All mats and equipment are provided. Bring a towel, water bottle and wear suitable fitness clothing. Grip socks are essential for ALL Total Tone Reformer classes. We have grip socks available to purchase in studio for $12 if needed.

Please do not arrive to the class late. We start all our classes with a warm up for your safety. The doors are closed after 5 minutes to ensure the class is not disturbed by late arrivals - no exceptions. Notify your instructor prior to class commencement time if you are pregnant or have any injuries they need to be made aware of.

As a courtesy to others, mobile phones are not to be used during class. Please keep your phone switched off or on silent in your bag and attend back to phones only once class is finished

CLASS CANCELLATION POLICY

As class sizes are limited, we strongly recommend you pre-book via the TOTAL TONE app. Bookings are open 7 days in advance.

In order to cancel your attendance without penalty, you must process a cancellation using the TOTAL TONE app. All Members AND Class Pack holders will incur a fee if the class isn’t cancelled within the class cancellation policy. Places are limited and valuable to the TOTAL TONE community. We ask for your respect when booking classes and plan attendance.

All Members and Class Pack holders will be subject to the following fees:

  • Late Cancel (within 12 hours of class start): $10 fee

  • No Show (no cancellation within 2 hours of class start): $15 fee

Please note: There are no exceptions to this policy due to the small class sizes and high demand.

Thank you for your understanding and cooperation.

CLASS PACK HOLDERS

If you are a class pack holder, your class credit will return to your account if you cancel before the 2 hour cancelation window. If you do not cancel the class prior to the class commencement time, your credit will be forfeited and the $15 fee will still apply.

The 5 & 10 Class Packs are valid for 6 months after purchase. Failure to redeem all Credits will result in its forfeiture after 6 months. A Casual Single Class Credit is valid within 30 days of purchase. ALL Class Packs and Credits are non-refundable and non-transferable.

TOTAL TONE MEMBERSHIPS

You are able to sign up to any Total Tone membership with a minimum commitment of one month.

Memberships can be paused at any time for up to one month at a time, with no extensions. To pause your membership, you must email us at admin@totaltone.com.au with at least 7 days’ notice before your next scheduled direct debit payment. If you wish to cancel your membership, the same notice period and email process applies. All cancellation requests must be submitted via email, and you will receive a confirmation once your cancellation has been processed. Please note that memberships are billed in advance, and no refunds can be provided if you fail to give adequate notice.

RETURNS & REFUNDS

All purchases and direct debit transactions are non-exchangeable, non-refundable or non-transferable. Unfortunately we are not able to refund any client for unused Membership periods or casual/class credit holders.